If Alexa lights up but won’t respond, the most common reason is that it didn’t understand you, so repeat the command. It might also have ignored the command if it thought your request was intended for another nearby Alexa device. You can also check your Wi-Fi connection and network settings, or reset the Alexa device.
Why is my Alexa blue and not working?
Solid blue with cyan mixed in somewhere: Alexa is busy processing or listening out for your request. If it remains stuck doing this, try powering it off for five minutes and power it back on. Spinning blue light ending with a purple light: Use your app to turn off the do not disturb mode.
Why is my Alexa just blue light?
A cyan spotlight on a blue ring means that Alexa is listening. The light ring glimmers briefly when Alexa has heard and is processing your request. A briefly glimmering blue light might also mean the device is receiving a software update.
Why is my Alexa glowing blue and not responding?
Alexa Is Updating Its Firmware Amazon only sends updates when a device is not in use. What is this? When the updates occur, your Echo will stop responding for a few minutes. During that time, you’ll see a spinning blue light just like the one Alexa shows when it’s processing a command.
Why is my Alexa blue and not working?
Solid blue with cyan mixed in somewhere: Alexa is busy processing or listening out for your request. If it remains stuck doing this, try powering it off for five minutes and power it back on. Spinning blue light ending with a purple light: Use your app to turn off the do not disturb mode.
Why has my Alexa suddenly stopped working?
Why won’t my Alexa talk back? If your Alexa device is not responding, this might be due to a poor internet connection. Check the cable connection of all your smart home devices. Other reasons include physical interference, wrong Wi-Fi password, or too much distance between the Echo device and the router.
How do I factory reset my Echo without the app?
To reset an Amazon Echo (3rd or 4th Generation) to its factory settings simply press and hold the Action button for 25 seconds. Once the light ring starts to pulse orange it should then turn off. You will need to wait for the light ring to turn back on and turn blue.
Why won’t the blue light on my Alexa turn off?
What does it mean when Alexa is blue and green?
Blue means your Echo is listening to or responding to a voice command. Yellow is a message, reminder, or notification alert, green is a call or Drop In, and purple (usually) indicates Do Not Disturb mode. White signals volume changes or Alexa Guard switching to Away mode.
Why is my Alexa blue and not working?
Solid blue with cyan mixed in somewhere: Alexa is busy processing or listening out for your request. If it remains stuck doing this, try powering it off for five minutes and power it back on. Spinning blue light ending with a purple light: Use your app to turn off the do not disturb mode.
Why is my Alexa glowing blue and not responding?
Alexa Is Updating Its Firmware Amazon only sends updates when a device is not in use. What is this? When the updates occur, your Echo will stop responding for a few minutes. During that time, you’ll see a spinning blue light just like the one Alexa shows when it’s processing a command.
When did Alexa stop working?
Why is Alexa device offline?
There are several reasons why an Echo device may appear offline, unable to respond to Alexa. The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. The Wi-Fi may be spotty or malfunctioning, or the Echo might be situated too far from the router.
Why is my Alexa DOT not working?
In the Alexa app, delete and re-add the smart device you’re having trouble with. If this doesn’t work, do a hard reset of both your Dot and the device. Then, reconnect and relaunch. In cases where your Echo Dot won’t perform specific smart skills, try deleting the skill and then re-adding.
Can you tell Alexa to reboot?
How do I manually reset my Amazon Echo?
Press and hold the Microphone off and Volume down buttons at the same time until the light ring turns orange. The light ring will turn blue. Wait for the light ring to turn off and on orange again. Your Amazon Echo device is now reset to factory defaults.
Do you have to reprogram Alexa after unplugging?
No, you do not need to reset when just moved and plugged in again to an outlet. Yes, you could have a 2nd power cord to make it convenient when moving Alexa to another room.
How do I reset Wi-Fi on Alexa without a app?
To connect Alexa to a new WiFi network without the app, go to alexa.amazon.com and sign in. Then click Settings > Set up a new device and select your device. Next, put your device in pairing mode and connect to its WiFi network. Finally, choose your new network and enter your password.
Why wont my Alexa go into setup mode?
Your device will automatically exit setup mode once you’ve added it to your Wi-Fi network from the Alexa app. If it seems stuck trying to get into setup mode and the spinning blue light never turns orange, restart your Echo Dot by unplugging it and plugging it back in.
How can you tell if someone is listening to Alexa?
If you’re worried that Amazon Echo or Amazon Echo Dot is spying on you without your permission, it’s easy to tell when the device is listening. Just look for a circular blue LED light on the device or listen for the tone that sounds when Alexa wakes up.
How do I stop my Alexa flashing blue light?
I found that if you turn the sending device on and set for bluetooth pairing then turn speaker on it will keep flashing blue even after pairing. If I turn the speaker on first and then the sending device and let them pair the blue light will turn solid.
Why is my Alexa blue and not working?
Solid blue with cyan mixed in somewhere: Alexa is busy processing or listening out for your request. If it remains stuck doing this, try powering it off for five minutes and power it back on. Spinning blue light ending with a purple light: Use your app to turn off the do not disturb mode.
